How can I purchase tickets for The Southern Café & Music Hall?
Advance tickets can be purchased through our secure ticketing site or by phone at 1-800-594-TIXX (8499).
Tickets can be purchased in person from The Southern box office. The box office will be open 2 hours before any performance. The box office accepts Cash, Visa, Master Card, American Express and Discover. A flat $0.50 per ticket service charge will apply to all in-person advance purchases.
Tickets are also available at the box office of our sister venue, The Jefferson Theater. That box office accepts Cash, Visa, Master Card, American Express and Discover. A flat $0.50 per ticket service charge will apply to all in-person advance purchases.
Finally, tickets are available in person Monday-Friday (9a-5p) at the Downtown Charlottesville Visitor’s Center across from City Hall. This location accepts all major credit cards with a photo ID, no cash is accepted. A $1.75 service charge is applied to all transactions at the Visitor's Center.
What is your refund or cancellation policy?
All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website and Facebook to indicate whether the show will be rescheduled or whether refunds will be issued. If you have purchased your tickets online or through our call center, you will be notified automatically.
What type of payment does the southern cafe & music hall accept?
The box office accepts CASH, VISA, Master Card, American Express and Discover. The bar accept CASH and ALL major credit cards. The Merchandise counter typically only accepts CASH. There are several ATM’s located within a block of The Southern.