Frequently Asked Questions

Purchase tickets through the individual event pages on our website or directly through Ticketmaster, the official ticketing provider for The Southern.

The Southern box office opens 2 hours prior to any ticketed performance and tickets can be purchased in person begininng at that time.

Tickets may also be purchased at The Jefferson Theater box office every Thursday and Friday from 10:00 a.m. to 2:00 p.m. and beginning two hours before Jefferson Theater performances.

Be cautious when searching online. Unofficial resale sites may appear prominently in search results and may charge substantially more than face value. Ting Pavilion cannot verify tickets purchased from third-party sellers or assist with lost, invalid or fraudulent resale tickets.

Refunds are generally available only when an event is canceled or rescheduled. If you purchased through Ticketmaster, you will receive an email explaining the options available for that event. If you purchased from a third-party reseller, you must contact that seller directly. Ting Pavilion cannot issue refunds for tickets purchased through another seller.

In the event of bad weather, the show will go on so long as the artist is at the venue and able to perform. 

For day of show purchases, the box office accepts cash or card. For advance ticket purchases, the box office is cashless only. The Café/Bar accepts card or cash.

If you have an issue with an order you have placed, please refer to your confirmation email with Ticketmaster. If you continue to have issues, please email us at info@thesoutherncville.com

Unless otherwise posted The Southern is technically all ages. Any guardians of those under 14 are encouraged to use their best judgement. 

A state issued ID is required if you plan on drinking alcohol. Because we are an all-ages venue and restaurant, we take checking ID’s very seriously. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. If a show is 18+ every patron will need to show identification. 18+ shows will be listed on our website, social media, & venue entrances. We reserve the right to refuse entry for any patron, at any time for any reason.

The Southern is a full service restaurant and as such, there is ample seating located within the Café portion of the business to accommodate those wishing to dine or sit at the bar.

Within the venue, there is limited seating on a first come, first served basis. Occasionally The Southern hosts general admission seated shows or reserved seated shows which will be clearly noted on the website and within the venue. Patrons with special needs should call 434.977.5590 in advance to make arrangements.

Yes. The Southern Café & Music Hall offers accessible accommodations to patrons with ADA requirements. Our Café, venue and select bathrooms are fully accessible. The majority of our events are general admission therefore, there is not a specific ADA ticketing option.

We are located on the pedestrian Downtown Mall. Patrons requiring the most convenient access to the music hall should be dropped off at the corner of First Street and Water Street.

If you have special requests, simply ask our staff once you arrive or call us at 434.977.5590 and we will be glad to assist you.

The showtime is always listed within the event detail page and on your ticket. As a rule, doors for the venue are 30 minutes prior to showtime. However, the Café connected to the venue will open 2 hours prior to any showtime should you wish to dine before the performance.

Set times vary but the support act will always start when the showtime is listed unless the show is designated 'An Evening with', in which case there will be no opener and the headling act will start at the designated showtime. If there is 1 support act then the headliner generally takes the stage 1 hour after the listed showtime. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.

Firearms, pocket knives, pepper spray, flasks, outside food and drinks, utility tools, laser pens, vape pens, fireworks, glass, backpacks and other large bags or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry. 

In most cases, The Southern does allow re-entry. Normally, your wristband is only required for re-entry but keeping your ticket stub handy is encouraged. You may freely move between the Café and venue with a wristband. The Southern does not allow any smoking at all within the building including E-cigs and Vaporizor Pens. However with re-entry you can smoke outside.

Recording policies are at the bands discretion and change night to night. Professional Cameras with a removable lens are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted.

For booking, please contact Danny Shea at bookings@thesoutherncville.com.

For private parties or corporate events, please email rentalinfo@thesoutherncville.com.

For more specific questions, comments or concerns please send an e-mail to information@thesoutherncville.com.