Frequently Asked Questions

Purchasing Tickets

How can I purchase tickets for The Southern Café & Music Hall?

Advance tickets can be purchased through

Tickets can be purchased in person from The Southern box office. The box office will be open 2 hours before any performance. The box office accepts Cash, Visa, Master Card, American Express and Discover. A flat $1.00 per ticket service charge will apply to all in-person advance purchases.

Tickets are also available at the box office of our sister venue, The Jefferson Theater. That box office accepts Cash, Visa, Master Card, American Express and Discover. A flat $1.00 per ticket service charge will apply to all in-person advance purchases.

What is your refund or cancellation policy?

All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website to indicate whether the show will be rescheduled or whether refunds will be issued. If you purchased your tickets through Ticketmaster, you will be notified automatically.

What type of payment does the The Southern Café & Music Hall accept?

The Café/Bar accepts cash, Visa, Master Card, American Express and Discover. For advance ticket purchases, the Box Office only accepts credit/debit and a flat $1.00 fee is charged. For day of show purchases, the Box Office accepts cash, Visa, Master Card, American Express and Discover - no personal checks. The Merchandise counter typically only accepts cash but occasionally credit as well. There are several ATM’s located within a block of The Southern.

Issues with my order

If you have an issue with an order you have placed, please refer to your confirmation email with Ticketmaster. If you continue to have issues, please email us at

Event Related

What is your COVID-19 Vaccination policy?


The Southern is no longer requiring attendees to provide proof of vaccination or negative test for entry to the venue. Masking is at the patron's discretion but is not required. If a performer decides that they would like a more stringent policy in place for their show, we will enforce that. Any individual show policies will be posted on the event website.


COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people come together and there is no guarantee, express or implied, that those attending a Starr Hill Presents event will not be exposed to COVID-19. 

How old do you have to be to attend shows at The Southern Café & Music Hall?

Unless otherwise posted The Southern is all ages. We do suggest a guardian accompany any patrons under the age of 14.

Do I need ID to enter the The Southern?

IDs are currently required as part of our COVID-19 vaccination/test policy. A state issued ID is also required if you plan on drinking alcohol. Because we are an all-ages venue and restaurant, we take checking ID’s very seriously. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. If a show is 18+ every patron will need to show identification. 18+ shows will be listed on our website, social media, & venue entrances. We reserve the right to refuse entry for any patron, at any time for any reason.

Does the The Southern have seats?

The Southern is a full service restaurant and as such, there is ample seating located within the Café portion of the business to accommodate those wishing to dine or sit at the bar.

Within the venue, there is limited seating on a first come, first served basis. Occasionally The Southern hosts general admission seated shows or reserved seated shows which will be clearly noted on the website and within the venue. Patrons with special needs should call 434.977.5590 in advance to make arrangements.

Is The Southern ADA Accessible?

The Southern Café & Music Hall offers accessible accommodations to patrons with ADA requirements. Our Café, venue and select bathrooms are fully accessible. The majority of our events are general admission therefore, there is not a specific ADA ticketing option.

We are located on the pedestrian Downtown Mall. Patrons requiring the most convenient access to the music hall should be dropped off at the corner of First Street and Water Street.

If you have special requests, simply ask our staff once you arrive or call us at 434.977.5590 and we will be glad to assist you.

What time does the band go on?

The showtime is always listed within the event detail page and on your ticket. As a rule, doors for the venue are 30 minutes prior to showtime. However, the Café connected to the venue will open 2 hours prior to any showtime should you wish to dine before the performance.

Set times vary but the support act will always start when the showtime is listed unless the show is designated 'An Evening with', in which case there will be no opener and the headling act will start at the designated showtime. If there is 1 support act then the headliner generally takes the stage 1 hour after the listed showtime. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.

Things that are NOT allowed in The Southern:

Firearms, pocket knives, pepper spray, flasks, outside food and drinks, utility tools, laser pens, vape pens, fireworks, glass, backpacks and other large bags or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry. 

Does the venue allow for re-entry? What about smoking?

In most cases, The Southern does allow re-entry. Normally, your wristband is only required for re-entry but keeping your ticket stub handy is encouraged. You may freely move between the Café and venue with a wristband. The Southern does not allow any smoking at all within the building including E-cigs and Vaporizor Pens. However with re-entry you can smoke outside.

What are your policies regarding photo/video/audio?

Recording policies are at the bands discretion and change night to night. Professional Cameras with a removable lens are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted.

How do I get a photo pass or schedule an interview with the band?

Requests for media credentials should be handled through the artists’ management company directly

Street Team

How do I become a member of The Southern Café & Music Hall Street Team?

Shows at The Southern are promoted by Starr Hill Presents which promotes for numerous venues around town. We are looking for hard working, conscientious individuals willing to help promote the best live music in Charlottesville throughout Central Virginia. There are a variety of ways to get involved and in exchange for your help, you will be provided with free tickets to the shows of your choice at the Southern as well as our partner venues in Charlottesville. Please inquire at for more information.

Location & Parking

Are you near the Charlottesville Transit Service (CTS)?

Yes, the Downtown Mall is a major destination for the Bus Service including the “Free Trolley” service. Keep in mind that the busses run till 11:45. For more information, click here.

I’m driving, how do I get to The Southern Café & Music Hall?

The easiest way is to use Google maps or Mapquest and enter our address of 103 South 1st Street, Charlottesville, VA 22902. We do not offer direct street side parking. Therefore, you will need to utilize public parking or the many paid parking areas near the venue. The Southern is located on the basement level of The Terraces building with the entrance accessed from South First Street which runs between Water Street and The Downtown Mall. 

What about parking?

Where should we park? The Southern is located right in Downtown Charlottesville and we do not have any on site parking. We strongly recommend that our patrons park in the Water Street Parking Garage (100 and 200 blocks of East Water Street) which is a very short walk to the music hall. Always be aware of the time that the garage closes though. If you tally around after the show, you may find your car is locked up.

General Information

Does The Southern Café & Music Hall have an e-mail list? How can I be included?

Yes. We send out weekly e-mail updates that include information on just announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included please sign up in the upper right corner of this page.

Where can I find the most current information about upcoming shows at The Southern?

Being a part of our mailing list is a great way to hear about the upcoming shows. You can follow up on our Twitter and Facebook.

When do you announce new shows?

All new shows are announced and updated on our website and Facebook page, and through our weekly email blast. Typically, new shows are announced Tuesday’s at 10 AM so pay close attention to our website and social media for the most up to date information.

How can my band play at The Southern?

For booking, please contact Danny Shea at

How can I rent The Southern for a private event?

For private parties or corporate events, please email

Still need to reach us?

For more specific questions, comments or concerns please send an e-mail to or call us at 434-977-5590.